Lux Massage Spa Cancellations or Rescheduling Thank you for choosing Lux Massage Spa. As a courtesy, you will receive a confirmation of your appointment via text and or email prior to your arrival. Should the need arise to cancel or reschedule your appointment you must give a 24-hour advanced notice. We understand that unanticipated events happen occasionally in everyone’s lives, and it is our desire to be fair to all clients, allowing the opportunity for others to schedule an appointment No-Shows & Rescheduling Insufficient notice to cancel or reschedule your appointment in the 24-hour grace period will be charged a Nonrefundable Fee of $50, this will cover the cost to pay our technician. Please note all clients are still responsible for showing up for the allotted appointment time even if you do not receive a text or email reminder.